Important information and who we are
Kirkleatham Owl Centre is located within the boundaries of Redcar & Cleveland Borough Council and is licensed by that authority. The Centre is a zoo and an animal rescue centre and is the controller and the establishment responsible for your personal data.
Our contact details are: Kirkleatham Owl Centre, Kirkleatham Village, REDCAR, North Yorkshire, TS10 5NW
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). If you have any concerns we would, however, appreciate the chance to deal with them before you approach the ICO so please contact us in the first instance.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
The personal data we collect includes:
first name, last name and title;
address, billing address, email address and telephone numbers;
details and information, you provide in any communications between us, in for example, emails, telephone calls and letters.
If you make a donation we do not keep you account details.
We do not collect any special categories of personal data about you.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
How is your personal data collected?
We use different methods to collect data from and about you including when you:
fill in forms or correspond with us by post, phone, email or otherwise;
enquire about our activities;
make a donation (Only names and addresses)
use our website; or
contact us through our social media site.
Purposes for which we will use your personal data
We may process your data for the following purposes:
Types of personal data
Lawful basis for processing including basis of legitimate interest
Collect and recover money owed to us
Performance of a contract with you
To comply with legislation that applies to zoo licensing.
First name, last name, title email address, address, telephone numbers, address.
Necessary to comply with a legal obligation
To make suggestions and recommendations to you about our activities and service.
First name, last name, title, email address, telephone numbers, address, your responses and any feedback.
(b) Necessary for our legitimate interests (to enable us to effectively run our services
We will not use your personal data to approach you to make donations, unless you have requested us to.
Disclosures of your personal data
There may be occasions (legal obligation) when we have to share your personal data with the parties set out below:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your legal rights
We are a small establishment with limited fundraising resources but strive for the highest possible standards. We welcome comments and suggestions which may help us improve our services. If you are unhappy or have any concerns then you can get in touch at the above address or by telephone on 01642 480512 or email at the address below.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
Request access: to your personal data (commonly known as a “data subject access request”).
Request correction: of the personal data that we hold about you.
Request deletion: of personal data we hold about you in certain circumstances.
Object: to the way we use your personal data, in certain circumstances, for the reason that you object to the legal basis we rely on to use your data.
Restrict: the way in which we use your personal data in certain circumstances.
Request the transfer: of your personal data to you or to a third party.
Withdraw consent at any time: where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at